Privacy Policy
Last updated: January 20, 2023
Thank you for visiting our website for Strenna Inc. We are committed to providing a safe and personalized shopping and gifting experience. This commitment includes using your personal information to fulfill those goals and respecting and protecting the privacy of your personal information.
This privacy policy describes the types of information we collect from and about you when you visit our website available at www.strenna.ca("Site"), use our mobile application ("App"), activate and use your Strenna Rewards loyalty membership to earn or use points, or otherwise contact or interact with us in any other way (collectively "Services"). This privacy policy also explains how Strenna may collect, use and share your personal information, as well as your ability to control certain uses of it.
Category of Personal Information Collected
Source of information
Purpose for Collection
Categories of potential recipients
Purchase and order information: contact information, together with purchase details online and in store through e-receipts, delivery details, payment details, any communications we have received about your order or purchase
From you or from a Strenna customer who places an order to be delivered to you
To validate, confirm, verify, deliver, install, and track your order, including arranging for shipping, handling returns and refunds, maintaining a record of the purchases you make, to service products you purchased from us, and providing you offers that may be of interest to you
Strenna Family of Companies and our service providers who process, fulfill, and ship orders
Gift Registry: Registrant’s name, email address, phone number, and event date
From you or from a Gift Registry registrant
To administer your Strenna Gift Registry account and allow you to add gifts and view purchases
Strenna Family of Companies and our service providers who process, fulfill, and ship orders
Other delivery information: name and address of the recipient for delivery, if different from customer’s
From you or from a Strenna customer who places an order to be delivered to you
To deliver to the person at the address which you have requested
Strenna Family of Companies and our service providers who process, fulfill and ship orders
Payment information: name, card issuer and card type, credit or debit card number, expiration date, CVV code and billing address
From you and your payment card issuer
To check that the right person is using the right card or account meets the requirements of the card brands or account issuers, and makes sure we are paid for what you buy
Our service providers who process payments for us and are contractually required to comply with applicable laws and requirements applicable to payment processing, which may include Payment Card Industry Data Security Standards
Information you provide about a third party: if you send someone else a communication from the Services (such as sending a gift or virtual gift card), we may collect information such as that person's name, telephone number, email, and/or shipping address
From you
To deliver to or communicate with the person at the address which you have requested
Strenna Family of Companies, our service providers, and our co-marketing partners
Information of Corporate account: Events created by the corporate accounts, Event details, date, related personal information such as name, phone, email, shipping address
From you or a corporate user. Such as employer storing birthday event for their all employees
To deliver to or communicate with the person at the address which you have requested
Strenna Family of Companies, our service providers, and our co-marketing partners
Legal information: fraud checks or flags raised about your transactions, the payment card you want to use, payment card refusals, suspected crimes, complaints, claims and accidents
From you, the police, crime and fraud prevention agencies, payment card providers, the public, regulators, your and our professional advisors and representatives
To protect you, other customers, and our business against criminal activities and risks, make sure we understand and can meet our legal obligations to you and others and can defend ourselves
Strenna Family of Companies, our service providers who help us with fraud protection and credit risk reduction, law enforcement and other governmental authorities in accordance with applicable law.
Preference information: your marketing preferences, your account settings including any default preferences, any preferences you have indicated, the types of services/offers that interest you, the areas of our Services that you have visited, or ways that you interact with our Services
From you, from our website technology interaction with your browser/devices and cookies and other similar technologies tracking the pages you visit, the marketing messages you open, and the links you follow, and from other third-party sources of information
To enhance your online shopping experience, including as a way to recognize you and welcome you to the Site or App, to provide you with customized Site or App content, targeted offers from Strenna or others, promotions and advertising on the Site or App, through other third party sites or app, via email, text messages, or App push notifications that are offered by Strenna or others that might be of interest to you
Strenna Family of Companies and third-party vendors and service providers that perform website analytic services for us or enable the customization of offers to you to improve your shopping experiences through our Services or elsewhere
Communications: communications we have with you. Please note that we may record calls to our customer service team.
From you
To handle your requests, to contact you when necessary or requested, including responding to your questions and comments and providing customer support, and to obtain customer feedback and improve our customer service and customer shopping experience
Strenna Family of Companies and our service providers who assist us with customer service
Voluntary information: any voluntary information you provide us with, such as responses to surveys or competitions and social media account details
From you and your social media account provider
To know you better, make our communications with you more personal, learn and improve from your survey feedback, organize events and pick competition winners
Strenna Family of Companies, our service providers who administer surveys and promotions, and our co-marketing partners
Personalization: your journey through our Sites or stores and how you use our Site and App, whether and when you interact with our marketing
From you, from our Site or app technology’s interaction with your browser or devices and cookies tracking the pages you visit
To improve our Site, products and services, customer service, and customer shopping experience
Strenna Family of Companies and third-party vendors and service providers that perform website analytic services for us or enable the customization of offers to you to improve your shopping or website experience for our Services or elsewhere
Device information: IP address, internet provider, operating system and browser used, phone number according to your mobile service provider, type of device, such as a laptop or smartphone, device cookie settings, and other device details, such as MAC address and location information
From you and from our website or app technology’s interaction with your browser or devices and from service providers who support our fraud detection efforts
To make sure our Site and app technology works properly with your device and make sure you can see and use our intended website and apps on the device you are using, and for analytical and demographic purposes and to provide offers that may be of interest to you We also will use this information to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, and unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users
Strenna Family of Companies, our service providers who help us with fraud protection, and third-party vendors and service providers that perform website analytic services for us or enable more relevant offers to you on our Services or elsewhere
Information automatically collected from your browser: when you use the Services, some data is automatically transferred from your browser to our server, including your browser type, operating system type or mobile device model, viewed webpages, links that are clicked, IP address, mobile device identifier or other unique identifier, sites or apps visited before coming to our Site or App, the amount of time you spend viewing or using the Site or App, the number of times you return, or other click-stream or site usage data, emails we send that you open, forward, or click through to our Site or App
From you and from our website or app technology’s interaction with your browser or devices
We will use this information in an aggregated non-specific format for analytical and demographic purposes We also will use this information to protect the security or integrity of the Site and our business, such as by protecting against and preventing fraud, and unauthorized transactions, and managing risk exposure, including by identifying potential hackers and other unauthorized users
Strenna Company Family and third-party vendors and service providers that perform website analytic services for us or enable the customization of offers to you to improve your shopping or website experience and the relevance of offers to you on our Services or elsewhere
Suspected crime information: details of your identity, image, name and address, suspected or alleged thefts, fraud, assault or other criminal behavior
From crime and fraud prevention agencies, from you, witnesses, and from the police
To protect customers, the public and our business against risks and crime, to prevent loss, to prosecute crime, and to defend ourselves
Strenna Family of Companies, law enforcement and other governmental authorities in accordance with applicable law, and our professional advisors